30-Day "Any Reason" Return Policy
Good Wave Company, LLC ("Good Wave") is proud to offer a 30-day any reason return policy as long as the products are unused and their original packaging. Customer is responsible for paying return shipping. Refund amount is valid up to the product price paid only. Please contact us at firstname.lastname@example.org before returning.
Good Wave reserves the right to hold any transaction fees (2.9-6%) and shipping fees incurred.
Lost or Damaged Products
If your product is lost or damaged upon arrival, please contact us immediately. We are happy to accept returned products as long as..
- Within 14 days of product delivery, you contact Good Wave by email or our contact form to report the damaged product and provide your original receipt or proof of purchase.
- Within 21 days of product delivery, you ship back the defective product. Good Wave does not accept any defective product returns after 21 days of delivery.
- Your product must be unused and in the same condition that you received it. It must also be in the original packaging, with all tags and manuals/accessories included in the return package. Items not returned in new and unused condition may be ineligible for return.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund, and refunded return shipping costs.
Please allow up to two weeks to see the credit on your original method of payment.
Good Wave does not refund expedited shipping costs.
Please contact us with any further questions. We'll be happy to work with you to ensure you have a positive experience.
Stay safe and salty,
Brad, the Good Wave family